Support

Talk to a person

Two of us read every message. Most answers land the same day, and if your question is about where your parcel is, email us with your order number.

Replying today

Mon-Fri, 9am-6pm IST. Weekend messages get answered Monday morning.

Average reply, 4 hours

Order problems jump the queue. Skin questions take a little longer because we write proper answers.

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Before you write

Answers we give daily

How long does delivery take?

Orders leave the warehouse in 1-2 business days. After that it's 5-8 business days in the US and 7-12 elsewhere.

Can I change or cancel my order?

Yes, if it hasn't shipped. Send your order number within a few hours of buying.

How do returns work?

Thirty days from delivery, for any reason including skin reactions.

Will this break me out?

We can't promise it won't. Patch test on the inner arm for 24 hours if your skin reacts easily.

Do you ship outside the US?

Yes, most countries. Duties and import taxes aren't included.

Send a message

We've got it. Expect a reply from help@glazewellness.net within a few hours.

Making content about the balm stick? We send product to people whose posts we'd actually watch.

Small shops and salons only for now.

Product shots, ingredient breakdowns and founder quotes, sent the same day.